Cancellation and Refund Policy
Effective Date:
At Kridha Jewels, we want you to have a smooth and satisfying shopping experience. If you need to cancel an order or request a refund, please read our policy below.
1. Order Cancellation
- Before Shipment: If you wish to cancel your order, you must do so within 24 hours of placing it. Contact us at email id with your order details.
- After Shipment: Once an order has been shipped, it cannot be canceled. You may request a return once you receive the item (refer to our Return Policy).
- Custom or personalized jewelry orders cannot be canceled once production has started.
- If an order is canceled successfully, we will process the refund within XX days.
2. Return and Refund Eligibility
- You can request a return within XX days of receiving your order.
- Items must be unused, undamaged, and in their original packaging with tags attached.
- Custom-made, personalized, or engraved jewelry cannot be returned or refunded unless there is a manufacturing defect.
- Earrings cannot be returned due to hygiene reasons.
3. How to Request a Return
- Email us at info@kridhajewels.com with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Pack the item securely and send it back using a reliable courier service.
- Once received and inspected, we will process your refund or exchange.
4. Refund Process
- Refunds will be issued to the original payment method within XX days after we receive and inspect the returned item.
- Shipping charges are non-refundable unless the return is due to a mistake on our part (wrong item, damaged product, etc.).
- If you received a damaged or defective item, please notify us within 48 hours of delivery with photos for verification.
5. Exchange Policy
- If you wish to exchange an item for a different size or design, please contact us within XXX DAYS.
- Exchanges are subject to stock availability.
- You may need to pay the price difference if the new item is of higher value.
6. Non-Refundable Items
- Gift cards and promotional items
- Customized and engraved jewelry
- Earrings (for hygiene reasons)
- Items purchased on final sale
7. Late or Missing Refunds
- If you haven’t received your refund within the mentioned timeframe, check with your bank or payment provider first.
- If the issue persists, contact us at info@kridhajewels.com , and we’ll assist you.
8. Contact Us
For any cancellation or refund-related queries, reach out to us:
Kridha Jewels
Email: info@kridhajewels.com
Phone:
We appreciate your trust in Kridha Jewels and strive to make your shopping experience delightful!
